We hope this post finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about what we are doing to reopen and keep you/us safe.
Our office follows infection control recommendations made by the American Optometric Association (AOA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
Our office will send you an online intake form for your basic info that we need for your appointment.
We will send you a “what to expect” email 1 to 2 days prior to your appointment. which will include virtual check in instructions, what to / not to bring to your appointment, etc.
Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
We will measure your temperature and sanitize your hands before you enter the office.
You may see that our reception area will no longer offer magazines or children’s toys, chairs have been adequately spaced, Plexiglas barriers have been installed, etc.
Appointments will be managed to allow for social distancing between patients. This might mean that you’re offered fewer options for scheduling your appointment, and earlier appointments will be available for higher risk patients.
We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we are taking to keep you, and every patient, safe in our practice. We will be reaching out as soon as possible to all those who have had their appointments canceled due to the Stay at Home order.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.